Frequently Asked Questions
Can't find what you're looking for? Get in touch - we're a real team and we pick up the phone.
Getting started
Alpaka is workforce management software with employee clocking in and out, scheduling, absence management, HR records, file storage and much more. It can - and should - be used in most workplaces.
Yes. No credit card required and you can get started right away. Alpaka is a diverse product - typical businesses only need 2 or 3 features from the many available. First-time users often benefit from a quick call to get set up, which we're happy to provide.
Try Alpaka Free28 days of unlimited use from sign-up. If you follow the five-minute walkthrough for Alpaka Presence you'll see the value before it finishes.
You'll get an email asking if you want to continue. If yes, nothing changes. If not, your data is deleted and you won't be charged. We don't lock you into long-term contracts - we earn your business every month.
Alpaka is a work calendar that makes your calendar work harder. It works like Google or Outlook calendars, but your time and movements feed automated processes for payroll, leave requests, absence and shift pattern notifications.
Pricing & billing
No. You pay for team members per month and nothing else - no setup fee, no hosting charges, no support charges. See full pricing.
No. Make a team member inactive and there's no charge for them the following month.
The product
No. Alpaka is a web application with a responsive design, so it works on any mobile or tablet browser. There are free smartphone apps available but they're not mandatory.
No hardware needed. Alpaka Presence runs on any iOS or Android phone or tablet you already own. No terminals, no fingerprint scanners, no kiosks.
Yes. Users can create and complete their own timesheets with preset contract hours and add additional events from their calendar. With Alpaka Presence, timesheets are generated automatically from clock events.
Yes. Alpaka has a sophisticated but straightforward permission structure compliant with GDPR. You can create roles with the exact access each person needs - from view-only personal data through to full administrative access.
Yes. Alpaka's architecture is extensible and flexible. New features are added regularly, and clients with unique requirements can work with our in-house development team.
Support
No. Support is included. We think a live chat or a phone call beats a support ticket - so that's what we offer. 0203 286 6109
The support portal is built into Alpaka - click Support in the navigation. You can also call 0203 286 6109.
Still have questions?
We're a real team. Call us, email us, or start a free trial and ask while you're in there.